The Country Head (Nigeria), Zoho Corporation, Kehinde Ogundare, has hinted that business operations at Zoho revolves around customer centricity.
Highly skilled in customer service, customer relationship management (CRM), business development and customer satisfaction skills, Kehinde apparently has the grip and grit to drive the Zoho Corporation to the Nigerian market leadership territory through consumer satisfaction.
During his recent interaction with the media the country manager explained how Zoho is leading a charge among Small Businesses in Nigeria using its multiple platforms. He spoke on the Zoho Unified Communications platform, among other solutions.
Asked, “How is the team handling customer support, and what pricing options are available, especially for your customers in Nigeria?” Mr. Kehinde said: “I find this particularly interesting because, for every great product, a support team must be in place. Things cannot go smoothly without these in place.”
“Our customers need help from time to time. They need options and require assistance with how to navigate the system and the likes. I currently have a support team in the Nigerian office, and also, from the application itself, customers can chat with the support department regarding any complaints or make calls for support anytime they are stuck with anything on the platform.”
Speaking on the company’s business tactic of incorporate affordable pricing for a robust customer service, Mr. Kehinde said: “Regarding pricing, what you see is what you pay for. We have two models of pricing, which are monthly and yearly pricing. You can choose to go for either of the two, and you are not restricted by how you want to pay for the two.”
He then hinted: “One of our core foundations in Zoho is security and privacy, which we take very seriously. We are at an age where data is like gold, and people’s businesses are at stake.”
“Currently, when you are using our app, third-party tracking is not allowed, as we are not trying to get money from anybody trying to track or post advertisements. You will never use the Zoho app and get any pop-ups of any ads of any sort. We have covered all the bases for a potential attack and have set up various structures to handle the security issues that likely occur,” he said.
Zoho is a global technology company, offering the most extensive suite of business software.
The company, which grew by 74 per cent last in 2021 here in Nigeria, also launched the Zoho Africa Digital Enabler (ZADE) package to help small businesses take steps towards digital transformation.
The Zoho Nigeria office, which is located in Lekki, Lagos, is the third office of Zoho in Africa, after that of Cairo in Egypt and Cape Town in South Africa.
