In the spirit of the 2023 World Consumer Rights Day, the Nigeria Communications Commission (NCC), has expressed more commitment towards being more listening and caring for the Nigerian telco’s consumer via a new initiative called, Telecom Consumer Assistance, Resolution and Enquiries (TELCARE).
The EVC, represented by the NCC’s Executive Commissioner, Stakeholder Management, Adeleke Adewolu, spoke at the 2023 World Consumer Rights Day held in Abuja, recently.
The EVC noted that in the period between March 15, 2022, and today, the Commission has carried out its mandate in a manner that further strengthened consumer protection while safeguarding the interest of telecom consumers.
According to the EVC: “As part of activities marking 2023 World Consumer Rights Day, the Commission is today launching its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja. The TELCARE Desk in Abuja will be a pilot as we plan to set up the desk at strategic locations across the country to provide information to telecom consumers.”
“The TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the Commission’s activities,” he explained.
Also, the EVC had something to say about the regulations on e-Waste in the lives of consumers: “Also connected to NCC’s regulatory efforts in dealing with issues of sanitizing our environment is its efforts in 2019 to commence activities that will result in the formulation of a Regulation on E-Waste in Nigeria. Today, the global concern for the regulation of e-waste is two-pronged.”
“I wish to state that in the course of the year, the Commission’s Consumer Affairs Bureau (CAB) will sensitize telecom consumers about these interventions aimed at making the environment better for all of humanity. The CAB will carry this out as part of its Consumer Education mandate, with a significant part of this effort dedicated to providing information that equips the consumer to thrive in a world that has embraced digital finance.”
He concluded: “Through its outreach programmes, which have continued to re-tool to reflect existing realities and trends, the CAB will use its consumer-centric initiatives such as the Telecom Consumer Parliament (TCP), Telecom Consumer Town Hall on Radio (TCTHR), Telecom Consumer Conversations (TCC) as well as social media platforms and Consumer Portal to sensitize consumers on how renewable energy benefits them and their role in achieving industry transition to it in the interest of the environment.”
