In a move to further strengthen consumer satisfaction, the Nigeria Civil Aviation Authority (NCAA), has assured the public that the ongoing amendment of the Nigeria Civil Aviation Regulations (Nig.CARs) 2015 guarantees full refunds to passengers in case of delayed or cancelled flights.
The Director-General of the NCAA, Captain Musa Nuhu disclosed this during an interview.
Speaking on his intervention on the ongoing two-day warning strike by aviation workers’ unions, Nuhu stated that he had held several meetings with the unions, including one with the Salary and Wages Commission, along with the heads of the finance departments of all aviation agencies.
He added that the purpose of the meeting with the Salary and Wages Commission was to assess the account books of the aviation agencies to determine if the increase in salaries demanded by the unions could be accommodated in their internally generated revenues (IGRs).
“The outcome of the meeting will be presented to the Head of Service of the Federation for consideration and approval,” he said.
The aviation workers‘ unions had initiated a two-day warning strike that shut down airport operations across the country.
The unions have also warned that if their grievances are not addressed within seven days, a complete shutdown would be enforced.
