The Nigerian Communications Commission (NCC) has admonished telecommunications service providers to deliver quality service, ensuring that customers get value for money by treating them as Kings and Queens.
The Executive Vice Chairman/CEO, Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta made the charge during NCC Day at this year’s edition of the Kaduna International Trade Fair organized by the Kaduna Chamber of Commerce, Industry, Mines and Industry (KADCCIMA) recently.
Prof. Danbatta said there was no running from the fact that consumers of telecommunications services deserve to get value for their money, and to be treated right as very important stakeholders in the sector.
He also assured consumers of protection against cybercrime fraud while legitimately using the internet.
According to the NCC boss: “Permit me to emphasise that the NCC will continue to drive the remarkable digital transformation we are witnessing in our economy today and one area that the Commission pays greater priority to is how our consumers are treated by the service providers. This is why at NCC, we continue to treat consumers as Kings and Queens of course, that is who they are because without the consumer, both the regulator and the service providers have no business being in business!
Above all, know that this event is essentially meant for you and without you being here today, we would not have achieved our objective.
“Therefore, it is my pleasure to restate the NCC’s commitment to protecting and empowering consumers – whether individuals and corporate consumers – from unfair practices willingly or unwillingly orchestrated by the service providers. This is based on our regulatory mandate of ensuring that consumers of telecommunications services deserve to get value for their money, and to be treated right as very important stakeholders in the scheme of things.”
