Consumertrics has charged Spectranet, an internet service provider, and the United Parcel Service (UPS), a courier operator, on the need to properly inform consumers about their services
The advisory came as a result of the different complaints received from some consumers. Spectranet is said to have suffered a network outage for several hours on Monday, which a customer representative agent for the company confirmed.
Investigation revealed that the internet provider suffered a downtime on its base station, thereby resulting in service disruption. Despite, the company did not inform consumers of this hitch and how long it would take to fix it, as dictated by the Nigerian Communications Commission guidelines.
On the other hand, some consumers, who patronize UPS in the Gbagada, Anthony Village axis of Lagos, have complained about arbitrary charges by their customer representative agents. Consumertrics has received evidence of this claim.
According to the Federal Competition and Consumer Protection Commission Act (FCCPA), a service provider or an undertaking is mandated to disclose to its customers actual price of its goods or service. UPS is therefore is advised accordingly to publish its prices conspicuously for would-be customers and users of its services.
Consumers are advised to demand to see the authorised price list in such circumstances, learn about their rights, and always insist on getting value for money.
Are you a dissatisfied consumer, share your experience with us. Send us an email: connect@consumertrics.com; Twitter @consumertrics, or Facebook: Consumertrics Nigeria
