consumer protection

ICYMI: Consumertrics launches to offer over 200 million Nigerians superior voice

ICYMI: Consumertrics launches to offer over 200 million Nigerians superior voice

Campaigns, Education, FMCG /

  Yes, there are many consumer awareness blogs that are run by individuals and not by government agencies. These portals can be a great source of information and resources for consumers looking to learn more about their rights, how to protect themselves from scams and fraud as well as excellent consumer intelligence for brands looking […]

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Consumertrics charges Spectranet, UPS on obligations to consumers

Education /

Consumertrics has charged Spectranet, an internet service provider, and the United Parcel Service (UPS), a courier operator, on the need to properly inform consumers about their services The advisory came as a result of the different complaints received from some consumers. Spectranet is said to have suffered a network outage for several hours on Monday,

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CBN policy fails to protect bank customers regarding online transfer fraud

Finance /

The Central Bank of Nigeria (CBN) has set a new guideline absolving commercial banks and payment service providers (PSP) of responsibility in situation where a customer making a transfer from N1million and above suffers a fraud. According to the policy, banks and PSP, like Remita, Quickteller e.t.c, are required to issue customers indemnity forms for

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Fresh rules for internet providers on consumer promos unveiled

ICT/Telecom /

Internet service providers in the country have been given fresh guidelines on consumer promotions. In the newly released ‘Guideline on Promotional Advertisements,’ the Nigerian Communication Commission (NCC), says telcos must specify the duration and date range of any promotion. “In respect of promotions or advertisements containing promotions, the licensee must specify the duration and the date

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How You Can Save Money On Electricity Bills

Energy /

By Mariam Akanni Electricity consumers have continued to grapple with rising tariff amidst poor services from energy distribution companies. Due to poor regulation, energy providers have continued to shortchanged customers, especially unmetered ones. For those using pre-paid meters, here are ways you can save on your electricity consumption. Do not leave phones plugged in overnight

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