customer service

HÖRMANN pledges cutting edge customer service to Nigerians

HÖRMANN pledges cutting-edge customer service to Nigerians

  Hörmann, a leading manufacturer of European doors, has vowed to provide cutting edge customer service to any Nigerian who crosses their path. Addressing a cross section of stakeholders at the introduction of the German door brand in Lagos,   the Managing Director and Founder of SarniaRock International Limited, the official distributor of Hörmann products in […]

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How consumer satisfaction can keep your business running for 24/7

How consumer satisfaction can keep your business running for 24/7

  Consumer satisfaction is an essential factor that can keep your business running 24/7. With the advent of technology, customers are more informed and have more choices than ever before. As a result, businesses need to prioritize customer satisfaction to retain their customers and remain competitive. Here are some ways in which consumer satisfaction can

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“Use AI for efficient customer service” Gupshup tells Nigerian brands

“Use AI for efficient customer service” Gupshup to Nigerian brands

  To provide always-on customer service and fix problems as soon as they arise, Dr. Inderpal Singh, EVP Telecom Business, Gupshup, has advised Nigerian brands to bring in artificial intelligence. In a chat with the media, Dr. Inderpal who recommended that Nigerian brands require Conversational AI for customer services, ended up fleshing out the prospects

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