The Federal Government through the Federal Competition and Consumer Protection Commission recently gave digital money lenders five days to prove they are operating within its set guidelines. It also asked Google to remove 18 digital lenders from Playstore for violations of its guidelines. According to the FCCPC, compliance with its guidelines was now […]
EXPLAINER! Why FG delisted 18 illegal loan apps Read More »
The Executive Vice Chairman (EVC), Federal Competition and Consumer Protection Commission (FCCPC), Babatunde Irukera, has stepped forward to warn health caregivers in the country against infringing on the rights of patients in public hospitals. While unveiling the Patients’ Bill of Rights (PBoR), recently, at University of Ilorin Teaching Hospital (UITH), Irukera expressed worry over
FCCPC warns health workers against infringing on patients’ rights Read More »
Few weeks after Consumertrics held its maiden workshop on Responsible Borrowing and Lending, the Federal Competition and Consumer Protection Commission (FCCPC) has revealed action it is taking against illegal digital lenders, in the bid to sanitize their operations and protect borrowers’ rights. Babatunde Irukera, the Executive Vice Chairman, FCCPC, spoke on a Twitter space on
FCCPC says action against illegal digital lenders Read More »
The Nigerian Railway Corporation (NRC) has stated unequivocally on its website that it does not have a refund policy. This means that a ticket already paid for by an intending traveller is not returnable for purpose of getting a refund. Consumertrics considers the NRC’s ‘NO REFUND POLICY’ a violation of consumer right, as enshrined under
How Nigerian Railway Corporation is violating consumer rights Read More »
Some experts including the representatives of the Federal Competition and Consumer Protection Commission (FCCPC); Nigerian Communications Commission (NCC); and the Lagos State Consumer Protection Agency (LASCOPA) have reinforced the need for proper regulation of digital lending and borrowing. This happened at the recent Consumertrics workshop, themed Responsible Borrowing and Lending: Balancing Access to Credit and
FCCPC, NCC, LASCOPA others push for regulation of digital lending Read More »
The Federal Competition and Consumer Protection Commission (FCCPC) says it will henceforth sanction Distribution Companies (DisCos) and other offenders who fail to comply with extant rules and regulations in the electricity industry. Babatunde Irukera, the executive vice-chairman of the commission, disclosed this at the consumer complaint resolution platform organised by FCCPC on Wednesday in Nasarawa
FCCPC to sanction errant DisCos overcharging electricity customers Read More »
Customer dissatisfaction with a product, service, or complaint handling is a notable challenge in relationships between sellers/providers and end-users. Often times, displeased consumers do not report their experiences, basically, because they are unaware about their rights. On the contrary, even enlightened consumers sometimes become frustrated with not getting their complaint resolved by the affected product
Are you dissatisfied? Here is how to report bad product/service Read More »
A customer may have a change of mind after making a purchase or ordering a service and, for such reason, decides to return the goods or annul the demand. This could be goods ordered online or a purchase from a brick-and-mortar store. It can even be an on-or-offline booking for a hotel reservation, air travel,
Consumer Rights To Return Goods And Get Refund In Nigeria Read More »
