Education

Consumertrics charges Spectranet, UPS on obligations to consumers

Education /

Consumertrics has charged Spectranet, an internet service provider, and the United Parcel Service (UPS), a courier operator, on the need to properly inform consumers about their services The advisory came as a result of the different complaints received from some consumers. Spectranet is said to have suffered a network outage for several hours on Monday, […]

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Avoid extortion, this is what you should know about NIN registration

Education /

There have been complaints from citizens about their paying exorbitantly for either the National Identification Number (NIN) or modification of their bio-data on the National Identity Management Commission (NIMC) portal. Consumertrics is inundated with reports of persons who alleged they parted with as much as N25 ,000 to effect changes to their particulars. We advise

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Imminent flooding, downpour to cause business slump

Education /

Economic activities, livelihoods, and consumer buying are certainly to be affected due to imminent flooding in five states and Nigeria’s federal capital. This is according to the latest advisory by the Nigerian Metrological Agency (NiMet). The concerned states are, namely Kaduna, Niger, Bauchi, Plateau, Nasarawa, and the FCT. Other states the forecast suggests will face

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DisCos cannot disconnect customers owing electricity bills, except … (READ)

Education /

Power distribution companies (DisCo) in Nigeria have specific obligations to every consumer before disconnecting supply. These obligations are:   A DisCo must write to a customer 10 days before disconnecting from power supply It is illegal for any official working for a DisCo to barge into a customer’s premises even if he has outstanding debt

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What to do if you are facing Access Bank USSD issue

Education /

Consumertrics  has been inundated with customer complaints about a glitch in Access Bank’s electronic banking system.  Some of those whose complaints we reviewed claimed that the unsavoury situation has persisted for a few days.  Major among the issues raised is customers’ inability to carry out fund transfer through the bank’s *901# Unstructured Supplementary Service Data

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6 mobile apps to help parents monitor their kids’ online activities

Education /

Parenting in modern times is getting increasingly challenging. For those involved in nine-to-five jobs or any such busy endeavours, monitoring their kids access to the internet can be such a difficult task. Besides, a growing number of parents are handing their children mobile phones (some, smartphones) for reasons including security, safety, and convenience. Therefore, like

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How to prevent your Android device against new malware attack

Education /

Android users have been warned about a malicious software (malware), called ‘toll fraud’. The researchers said the malware disguises as normal apps on Google Play Store but, once installed, it drains the wallet of users. According to them, toll fraud malware falls under the subcategory of billing fraud “in which malicious applications subscribe users to

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