Enugu Electricity Distribution Company Plc (EEDC) has issued caution to its valued customers across the South-East region regarding an alarming surge in fraudulent activities associated with prepaid meter upgrades.
As a responsible utility provider, EEDC emphasizes that the forthcoming upgrade of Standard Transfer Specification (STS) prepaid meters within its expansive network will be executed entirely free of charge. This vital information seeks to safeguard customers from falling prey to deceitful schemes.
EEDC, entrusted with the pivotal task of electricity distribution across Anambra, Imo, Enugu, Abia, and Ebonyi states, reaffirms its commitment to delivering exceptional service. In this spirit, the company’s Head of Corporate Communications, Mr. Emeka Ezeh, underscores the significance of the matter in a compelling statement issued on Thursday.
Ezeh underscores the urgency of the warning, elucidating that certain unscrupulous individuals are exploiting unsuspecting customers under the guise of meter upgrades. Emphasizing the transparent approach adopted by EEDC, he clarifies that customers will not incur any charges for the scheduled meter upgrade process.
Ezeh elucidates, “The seamless upgrade procedure will be as straightforward as inputting Key Change Tokens into the meter, conveniently provided to customers alongside their credit tokens during meter recharge.”
The issued caution, while emblematic of EEDC’s unwavering dedication to customer welfare, also serves as a timely reminder. Ezeh reinforces, “Our duty is to ensure that our customers are well-informed about this essential exercise. We earnestly appeal to all customers to ensure their prepaid meters undergo upgrading by or before November 24, 2024.”
EEDC’s proactive stance emerges from a global perspective, acknowledging that, commencing from November 24, 2024, all STS prepaid meters will cease to accept credit tokens without undergoing the requisite upgrade. This transformative initiative aligns with global standards and resonates with EEDC’s commitment to progress.
